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How To Chat With Opay Customer Care On App and Social Media

Lilremedy James

Opay is a well known mobile banking application in Nigeria. They have a great custome care, as such if you have questions, concerns, or need assistance, they always have solutions and in this article, we’ll guide you on how to chat with them in a hassle-free manner and also make it as easy as ABC, in order to get your issues solved.

Without wasting much of your time i’ll dive straight into the tutorial.

How to chat Opay Customer Care on their official Application

In a world where banks and other financial service providers have detoriating Customer service, i give it to Opay for always being active to assist as much as possible, if you can be swift to send a message once you encounter a problem then be rest assured that your complaint will be taken care of.

Now follow the below steps to chat them:

  • Firstly, Open your Opay application.
  • Now click on “Me”, this can be found on the bottom right corner of the App.
  • On the page that opens, click on “Support” and a page will open, now look at the bottom of the page and click on “Report an Issue”.
Screenshot of support page
  • Now click on the “report new issue” button.
  • On the page that opens, click on the type of transaction you’re trying to get help with, Options there include Airtime, top-up, electricity, TV, transfer to bank account and transfer to Opay account.
  • Now once you click, please read and clicik on the specific issue you’re facing.
  • Now a page will open to fill in the transaction transaction details, just select the transaction ID, screenshot of the transaction receipt whether successful or unsuccessful, then describe what you’re facing, then submit.
  • After submitting, it will take from 10 mins to about an hour max to get a reply, once you’ve been replied, your request maybe solved immediately or you maybe asked more questions and you can now chat with them.
  • Just note that this is not an instant chat, so always give them time and don’t always expect an immediate response.

That’s it.

How to chat with opay customer care service on social media

Apart from chatting with opay on the official application, you can also chat them on their social media handles.

The below are Opay social media handles on facebook and twitter.

These Accounts below are the Legitimate and verified Opay social media accounts.

To avoid running into hands of scammers, I would advise you to click these links and it will take you directly to their profile.

Opay twitter (Official verified account)

Opay facebook (Official verified account)

To verify, click here to check their website and confirm.

How to chat with Opay Customer Care on Twitter, Facebook and WhatsApp

X (Fka Twitter)

Firstly, click on the link above, once you’re there click on the message icon, check below screenshot.

Opay Official twitter account screenshot

Now, write your message to them, politely tell them what happened and that you need a solution as soon as possible.

wait for their reply, they may ask you provided more details, respond as necessary.

That’s it.


Opay official facebook account screenshot

Click on the above link and it will take you directly to their Facebook page, if you’re on lite, you can message them there directly by clicking on message, if you’re on the real facebook app, once you click on message and it will open on messenger.

Now, write your message to them, politely tell them what happened and that you need a solution as soon as possible.

That’s all.


This is opay official whatsapp number: +2349165998936

Save the number on your phone, and send them a message with the problem you’re facing, please make sure you copied the exact same number above to avoid chatting with the wrong number.

How to know the Legitimate Opay social media handle

  • Always check their website contact us page to confirm, a link to their website can be found above.
  • Look for Verified Accounts, on platforms like Twitter and Facebook legitimate accounts are often verified with a blue checkmark next to their name.
  • Review the Content, Always look at the type of content posted. Official opay accounts will share updates, promotions, and customer support information related to their services, and you’ll see the engagements and comments from other people making complaints.
  • Always make sure to report accounts you’re unsure of.

In conclusion, Opay provides a hassle-free and efficient customer care service through their official application and social media handles. With this it becomes easy to report an issue or seek assistance, the step-by-step guide above will ensure a smooth communication process. You’ll have your complaints attended to by using legitimate and verified Opay accounts and utilizing their responsive platforms.

Thanks for reading, don’t forget to bookmark and share this post with your friends if you found it helpful.

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